Last updated: 18 September 2026
This policy applies only to products clearly marked Preorder or Backorder.
How our monthly pre-order works
Pre-order items are not held in clinic stock. We place one bulk order with our supplier on the 1st of each month.
- Order by the 25th to be included in the bulk order placed on the 1st of the following month.
- Orders placed after the 25th join the next monthly bulk order.
- Pre-order items are usually ready 2–3 weeks after the bulk order is placed.
- We will notify you as soon as your order is ready for delivery or pickup.
Example: an order placed on 20 September is included in the 1 October bulk order and is usually ready between 15 and 22 October. An order placed on 27 September is included in the 1 November bulk order.
Terms
- Payment is taken at checkout to reserve the item.
- Any expected dispatch date is an estimate, not a guarantee.
- If an order contains in-stock and preorder items, we may dispatch them together unless we tell you otherwise.
- You may cancel an affected item for a full refund at any time before dispatch. After dispatch, our Refund Policy applies.
- If there is a material delay, we will contact you and offer the choice to continue waiting or receive a full refund for the affected item.
- A later price change will not affect a confirmed order.
Questions? Email support@arkvetrehab.com or WhatsApp +65 8828 6875.