Refunds & Returns

Last updated: 18 September 2026

Returns

You may request a change-of-mind return within 14 days of delivery or pickup. The item must be unused, unopened, in its original packaging and in resalable condition.

Please contact us before sending anything back. We will confirm whether the item is eligible and give you a return reference. Returns sent without prior contact may not be accepted.

For hygiene and safety, opened supplements, microbiome or FMT products, test kits, skin products, and used pet bedding, mats or socks are not eligible for change-of-mind returns. Sale items are final unless faulty.

Where to return

Once your return is confirmed, send the item or drop it off in person at:

ARK Vet Rehab
7D Crane Road
Singapore 429356

Please include your order number and return reference in the parcel. We recommend a tracked service, as we cannot take responsibility for items lost on their way back to us.

Damaged, incorrect or faulty items

Please contact us as soon as possible, preferably within 48 hours, with your order number and photos. We will provide an appropriate remedy, which may include repair, replacement, price reduction or refund, and we will cover the return cost where the item is faulty or incorrect. This policy does not limit your rights under Singapore law.

Refunds

Approved change-of-mind return shipping is paid by the customer, and original delivery charges are not refundable. After inspection, approved refunds are sent to the original payment method within 5–10 business days; bank processing times may vary.

Email support@arkvetrehab.com or WhatsApp +65 8828 6875.